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[虚拟币资讯]
减少人工服务？旅行者对元宇宙提供的定制化体验似乎有所偏爱
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请不要人类，只需要机器人。 ( M" q# v6 b" X
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随着新冠疫情逐渐走向尾声，人们恢复了对户外活动的向往，旅行者们期待通过机器人来预定旅游，而不是人工服务。 + S$ J& m+ \* N9 _
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3 t/ E2 c" E* p在元宇宙中，用户可以选择在预订住宿之前查看虚拟世界中的房间，而无需人工。疫情使得用户似乎更愿意和机器人互动。 8 r" C5 l' R' x9 |* G
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Oracle Hospitality最近的研究表明，旅行者似乎对社交和海滩派对的兴趣有所降低，而更喜欢独处。 . P/ T1 s; y2 i; m
! d7 C+ q( _4 M5 w研究显示，如今旅行者在预订假期时似乎不喜欢与人互动，旅行者更喜欢非接触式的技术。 5 L& g1 K1 _2 N: s3 v: e' T! l2 T
3 k& |; w6 B$ t) p多达73%的旅行者更喜欢采用人工智能技术的酒店，以减少他们与员工或其他酒店客人的社交。 , N6 t5 F/ R7 i
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此外，该报告显示，旅行者在入住酒店时并不希望与任何工作人员交谈。 " ~* B( k& W* |3 R' ]) `1 a
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Oracle Hospitality的报告显示，大多数旅行者更愿意在旅行中使用手机点餐、入住和退房。
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; R( V7 @) v- d令人惊讶的是，旅行者甚至不希望日常房间清洁工触碰他们房间里的任何东西。不到四分之一的受访旅客希望酒店清洁工每天保持房间整洁。 - r" N6 r* O H( l3 f
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除此之外，部分旅行者希望他们的房间里有数字艺术品或NFT。旅行者希望Netflix或其他点播娱乐能够与他们的游戏或个人流媒体无缝连接。
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作为酒店客房设施的一部分，门锁、温度和灯光的声控控制也很受欢迎。大约 43% 的人希望将其包含在客户体验中。 7 c7 z$ l% z/ ~$ K& C) G
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该调查还显示，旅行者现在不喜欢与旅游业的工作人员进行互动。 2 `# M% h9 s9 t U6 I) Q. x* ? k
* Z6 \$ _6 r3 ?5 m+ _7 D此外，该报告还展示了旅行者热衷于时尚和高科技个性化的服务。他们更希望能够选择自己的房间和楼层，并通过元宇宙预先筛选物业，只为特定的设施付费。
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如果他们可以选择特定的设施、景观、房间、地板和其他构成美妙假期体验的服务，他们不介意支付更多的费用。
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4 a" I3 q* @) \+ a基于以上的情况，当前大约 96%的酒店经营者在人工智能和非接触式技术方面的投资比在雇佣更多员工方面投资的更多。
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$ }( [- I; f1 W/ J. j- {7 H, d原文来源于bitcoinist，由区块链骑士编译整理，英文版权归原作者所有，中文转载请联系编辑。 来源：金色财经 |
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