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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 % ?0 s- t" D" M5 T' a+ Y1 t
+ ~1 u5 J8 j6 c【会员论坛ID】：zetia
, x- s$ l3 z/ S. e: ~9 F【咨询公司】：热博RB883 E3 f+ v8 q% @3 n' H( u0 v! |
【公司账号绑定】：已绑定6 d1 I5 j, E% L' ?4 U. r, m! u
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】6 ?6 t) K H. T! f; D
; n0 n" _/ {& s: H' y; \9 r0 D欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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【相关图片】：见描述正文# }9 G1 w8 _& Q# a3 Z/ o
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% G1 n! ]1 t, s/ k# _: \热博处理提款数据图片：
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客服聊天数据：& r# k" H1 s4 P6 t& {. |6 e* A& ?
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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: ]7 x7 M! l7 E- W# d正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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1 M& I( q6 F# R( U" A* ]这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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" q; m; x0 \/ }' n2 R: g& h1 U. r' s是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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9 M5 F% O d/ B! e' c. b& i( G明白的，我已经联络了客服，你这稍安无照 |
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+ i( a: q; o3 F* Q2 e; a
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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0 ~ f% S* `2 {' O& X5 n4 R& B哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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0 |3 X& b4 [' D& G/ G' Z
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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2 T% h" q; n7 t7 \; R我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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( m. ^( A& I6 I. Y% i明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 # ~ G+ f+ D/ O+ i0 h p% F4 ]7 ]3 A
3 v8 S3 N8 b: W- e9 @* _- ^哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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