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[947] => 版主推荐
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[1572] => 其他征文
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[lastpost] => 948100 如何判断值得信任的菠菜公司 1706554009 damulong1256
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来说说,作为一个论坛客服需要承受多大的压力...
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菠菜公司客服有很多种,一种是在线客服,解答着进入官网玩家的一切咨询问题
! I6 S% j% ^8 _8 H一种是电话客服,平时打打电话慰问下玩家,宣传一下新活动之类
7 X2 n# Z$ y5 Z6 C还有一种就是论坛客服。
! C5 G5 d* m F* I6 H% l5 X* f4 W+ ]" Y8 ~& Q
# B& N( O- |( H* M4 z
以上三种,最苦最累的就是论坛客服了,第一种在线的基本上轻松,对答基本以
3 N0 ~2 K6 C' `官方姿态回答即可,遇到耍流氓的,你还可以以断线,不礼貌为由中断谈话;# Z6 c) Z' Z: q& @
第二种也差不多如此,而论坛客服每天奔波于论坛,发着优惠宣传贴,解决着
1 R# [9 ?4 T; V1 N' L9 F" k该公司的各种问题,一旦有不利于自身公司的帖子出现都需要立马解决,否则
& Y& r2 q6 s: g A$ u后果不堪设想。$ R7 I; @( c5 }3 t) Q- K( C
1 Z. i" l/ p ~+ P* ?8 a- G! z- s0 S" O, N$ U1 o! ]# N+ c
论坛客服,就好比入驻论坛的菠菜公司的一张脸,这张脸长的好坏,平时给什么脸色给论坛会员看;
- L/ D9 P( `) u. D% X9 ^9 ?+ t决定了这个公司在论坛会员心目中的地位。
+ ]) X+ Y" B" J6 y3 h# {! a+ R如果你做的好,每天积极跟会员互动,亲切,礼貌,大家就会对你有好感;
- @& D9 ~4 F2 ~" z3 \# X如果你懒,平时扮高冷,俨然一副国际大公司的爱来不来的姿态,大家就会对你厌恶.% r) s; }" Z0 f6 ]/ X2 N
7 m8 p+ y7 ] Z; R/ x& ^; N+ z
0 u1 N9 B; ]' b* Z9 _所以做一个论坛客服我觉得是压力山大的,每天来到论坛- Y8 E& }2 }/ a# P7 t1 g# C
除了完成安排公司布置的帖子任务外,还要不停的巡视着,解决各种问题2 S7 v/ k* Y2 A+ z3 M
最担心害怕的就是 ×××公司跑路,黑人之类的帖子指向自己的公司了...
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0 ^- O1 E' \2 [
在天策,也很多很好的客服,大家也很喜欢她们,对她们多一点尊重,多一点的宽容,大家也会越来越好,遇到问题也能很好的解决,大家说对吧。
: p) U3 T( u/ }& ]1 C& E( ?因为人家也是打一份工,有的时候不要太冲动,为了自身的利益,而毁了大家在论坛构筑起来的友谊,和版主们相处也是如此..5 s. \0 X+ `0 K/ {- \- S6 ^
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其中有两个很好的客服都走了,赛博悠悠和UED盈盈,两家都退出了市场 |
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0 D- I' W* c2 n7 B. w8 K, }7 K是呀,太想念她们了,可惜不会再回来了吧。 |
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所以说一般问题不大的话,就不要去发什么公司不好的帖子。做客服也,不容易啊! |
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