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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
/ ~- R. j1 w' F Q) A- z" ~# G+ g. x0 n, b3 y4 n
【会员论坛ID】：iwatch$ e( u; E5 M& d& s( L {" n
【咨询公司】： 头头7 x; Z, q A* _/ }. W) a5 a
【咨询内容】：+ h1 i4 Z+ W3 u8 W! m
[, C- B- W; z2 w! f; N0 A" ]) z b昨天在你家注册了个账号，今天参加活动存了1018。
+ c" ]/ z& o" l; V+ s9 j/ A' x4 v* a# ~4 ~+ Z* ]
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。: e3 u7 o+ x. [. K6 N2 \- h
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？9 b$ o0 F; ~6 n1 y/ Z8 o8 G
5 z! {( q0 r. ]- X$ N8 ^0 F6 X5 T到现在还没回复我的资金的去向，真有这么难？
5 T; d7 j4 ]2 b4 Q
. U& V3 V% x) D帮我追问一下，我转的两笔款去哪里了~ （附截图）6 O# p0 x, L$ b% h
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) s( @) H$ J$ ^% c& U9 C0 t
谢谢~; w( w" e! J2 [! g; _' Y
下午就找了在线客服，一直没能解决，好像很难一样？4 e7 a7 H" f$ o2 E
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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* ^! r9 j' z/ [. m% d2 \现在已经在提款审核中，但是还是没有得到任何解释。. }. x9 \' s! h0 O
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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0 Q v) f. n8 j( }" g
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
, P4 [; ]: \0 x9 Z7 ]! e4 r, |5 l7 H; {, b
这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。/ x5 K, {& y1 u
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
6 u& m' W5 l/ O A- |+ m# i当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
+ q) P4 w. `1 E. W
7 b) |! b1 n' S3 i6 Z这个问题绝对不是这 ...
* }6 r( K/ W' \您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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客服妹妹，我最后说一次。
0 }1 Z/ ]4 j8 S9 I* G6 `) k1 b昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，6 g* x' ]# ?- b& p- ~* U
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。& K! k6 h% M) L/ ~7 p( M
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。; Z) z0 v6 d w! B. ^/ m7 l4 d
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
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8 i5 q& o( d" W
资金到账了，在线客服真的很不给力。8 i, @& a' O5 V) m W
就评一般吧。 |
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