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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo- j- N2 [$ f9 x, z* s
【咨询公司】：E世博
7 g# q# Z7 r4 G. r9 n# ?" Z5 R* E【公司账号绑定】：已绑定
0 _" ]1 h a/ V: b/ d【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
\3 \# _* W% r1 u 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
1 e0 K+ Y( |) i* Q* i. }3 J 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
$ d1 @: o( @0 g" {1 g2 O0 D 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。
* i- S/ B+ Z& |( W1 R+ k 另外，建议提升网站安全措施，否则让人很不放心。
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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- k7 `7 s( R' I8 Y% V好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。; A' M6 i5 X+ b3 J
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. D; |3 ^9 a5 m) X+ n跟进情况更新： , R! }- P! d$ c& ~6 r3 @& [
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服" f+ z% J! b9 E& m4 W# N
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。# @% K, Q& q, s8 D. w- ]3 ?5 B/ v4 O
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价. R- W' i: q2 n K. t3 ^
2022-10-27 14:24 【会员评价】—— 中评
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! x5 q" }, l$ l9 i# L9 a4 ]6 @评价说明：
, i4 Q7 G/ y o4 ]6 ^( ]4 f) s! ~1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理2 Y: G+ j# f' X# Z+ K, ]5 L8 e
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。$ p( U" y; ~3 S7 \2 i+ C# W5 g
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哥哥您好! W/ e/ Q# ?$ e& R1 i$ l
e妹已将您的状况回报给相关单位了！
4 ?! `( g5 T4 J" I4 a8 J B& x6 R请哥哥放心，公司会尽快协助您的问题的～
, Q" M# E! m- b ?- ?2 U% W* y0 h由于妹妹权力有限，无法了解详细原因 :(. T" _' `) B- ?
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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