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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
8 d1 Z+ E/ u3 H作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,2 o. V: a$ f- i4 p
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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! v$ }! h5 j/ \/ l' u: q! s# _/ M( |2 ^/ \新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,$ o3 }* ?/ }& p9 o( @7 d# ^
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) J7 X6 K8 X8 R" Q) q关于掉单,论坛也有过不少帖子
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# w$ n, L% g( g  _/ I& M有出来吐槽的
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* p3 Z; X4 I; s! U有出来骂人的7 o9 N/ J+ e4 l+ b" @

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有哭成泪人的9 _; [2 a" z  K2 J; r. \3 j
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: H% N* V* n0 ?; }总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,* N8 u  r+ Z* o4 ~( S% W- v

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!# r" C. ^5 c# L/ G, P$ B0 ?& |3 l6 B

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# A  ?: h* i- B$ C! @因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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8 N! p# K- ^9 p) I7 e1 Y9 _$ E接着,公司站出来了:让我想一想静静,,,8 t7 ]: Q2 A) S$ m6 e+ ?

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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* l/ i/ H9 J8 {; w) c: ]还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!. y7 p& P+ e  G# R5 p4 c

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1 I( O8 o9 ^0 J7 n0 l0 J+ n根源在哪里?
0 F( M6 {+ C: g6 o根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环' |9 ?1 ^2 p" C/ q! s

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?" R% Z- C: P. a0 Z  O9 A

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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' m9 I7 t1 u8 w客服懂自家的支付方式的时效效性和最优化吗?2 \0 W& l; r9 G3 G2 J9 Y

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4 b6 r8 f/ A- v+ S7 g$ C, t客服懂常规问题发生后,正常解决所需时间多久吗?
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7 V' x- }9 O/ Z联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,& W/ w/ H& ?* i2 q, N4 {& x5 [

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, \4 L- k0 q/ L' Y9 a+ ?- g  a$ f! b8 ]矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,+ r6 q6 B( D+ `* C2 f8 ]; f
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了8 m: S6 G' K& Y1 B3 g, q
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. L  c- k4 n( }/ y但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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# M6 Q4 R1 Z0 s* C2017   向那些
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陪着你笑陪着哭) {' F& ~- R2 P; ~
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陪着诉苦陪吵闹* U# ~5 f$ B: W, O# I

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3 @9 s/ P8 I" D: o8 n6 V6 U  E陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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