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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
9 g1 R8 Z7 b- n$ B$ ~作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
& b1 e, ]: m( G最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子' ]3 t$ _& F9 @4 v  _
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/ n1 L) Q& ^9 V/ N' D* l有出来吐槽的$ d2 z, [4 l  M) O- x

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有出来骂人的
7 ?' k* e; }: ~/ A* ?. \& y& [5 N& m4 P1 W# |/ B" f

; Z, O4 \  K$ @7 K有哭成泪人的
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5 K9 D9 d/ j: X& ]" F- Q总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,' b& {1 N& d( `+ t9 m: A- r4 h. j

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1 p9 o; ^# X6 `; W而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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: ~2 x9 b9 G- I* u; a" u因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。7 c  o: B# I4 b% W. Y* x

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% a. a9 z+ j- J* C% B6 v+ e, x. q然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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2 z$ P, }; C# _8 ]; W钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,) D& d/ t. j9 k0 N. X
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
2 U7 O9 ^3 y1 J! W根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
7 [' q! W$ h7 ~- |0 p$ c' ]4 ~$ z2 z3 ^

& F3 P7 l( b, P9 r0 ]8 y! c5 O5 M客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?
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9 p5 l4 G) M! T8 M2 @7 m. W联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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9 ]% B. s& q2 ?( A- _- }有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,# n" s* G. {! j! ^, W" q& W8 T

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,9 U' t6 e! e# e, `) T8 m
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了$ w% `# x7 O: _- e3 ]

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,, M& B6 g' ?) {1 f5 q

3 U2 q( i9 ~7 Q2017   向那些; m1 }& s" p/ _2 X1 |/ P: F

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+ |- i7 E2 `" w1 L陪着你笑陪着哭/ ?% N4 u" m/ f; }) |

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+ D1 ]$ ^% z) Z" e6 G' m- [$ w, K6 Q陪着诉苦陪吵闹4 |# ]1 k# y0 ?; K0 O, l1 I' e

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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!; A* E/ {: L0 d  f8 Y; m1 `
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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