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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
( q, p2 L' P Q9 P1 u' U% ]作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
- i% ~3 d# M: J8 F# W4 D* ^; q最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,," j& h' v8 S6 m6 r6 b2 E) P
2 G. E# K' ]$ W Z! G- B0 G6 c5 x% R% q- U0 y8 R2 ~: E
关于掉单,论坛也有过不少帖子% m( [; F" @" E* a2 D0 u' T
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有出来吐槽的2 H. ]3 f; h* L) k) v9 T
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有出来骂人的
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有哭成泪人的! s. `+ _5 L7 J. X' i8 A( P |
9 ~) x" b8 b% k. {" @- u9 m
9 i& Q G3 M5 k总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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; b! a4 Y! p8 s" k而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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# u L H2 o" v- W2 V, x因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。# S' D% U4 T1 `6 W
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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9 P$ j" P' Z5 O8 G- X( B接着,公司站出来了:让我想一想静静,,,- z' v& Q. r- S ^7 [0 n
7 C0 F9 d7 e' J! ~# b% b8 C' N5 N( [+ U0 C/ h
钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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7 {& V, R- s# `1 Y. n还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!! M) \, @( G; @
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根源在哪里?
' m& I1 b$ D% D# P) z根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环8 j0 I3 P3 f6 U) F4 ?: e
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9 N+ f, @7 V+ t# n客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?7 b2 S1 c0 Z6 |* N( n; ~
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?
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8 M: w. i( e+ L1 ^7 J* y联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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6 ]- v0 L) b a$ v3 R- u有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,, ]" b. m/ I) `' O% \7 Z: F
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易," p6 |8 I/ ]# U
# `9 M( a) V' a: D/ a8 {: _
- x1 o/ B5 K: X7 w z打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了4 d. M5 _- V2 e$ e4 g' {7 I
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* s6 R: y% D/ T& t但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,6 b T4 Q) \; _, |& O& @1 b
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2017 向那些' f. ]9 H; e$ E- s' q
% P( u: Z, S- J' c8 {$ O4 ?
# ^# b/ H& x+ ?陪着你笑陪着哭
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陪着诉苦陪吵闹, U# m/ ]+ Q% O; A Z; g
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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