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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
1 G: P8 R4 _2 B: l) e6 E作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,9 J, Q0 K7 F0 N3 ?5 n
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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& H8 R- T0 _7 `" \新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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0 p/ U# }4 K/ }# N$ {3 B6 z0 M关于掉单,论坛也有过不少帖子4 g8 Y/ y5 U' m! @

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有出来吐槽的
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有出来骂人的
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9 U  Q) B& U$ L3 k有哭成泪人的; J- O. z# q: R3 u4 D

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,& r+ E' F: d4 d! y3 N
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! y' c% ^8 K$ T) J* f% A而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!+ G6 S# v7 e7 E, Y4 ]0 L
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: L! s# I+ ^( G% ]1 e6 n/ F: N; `因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。! k6 G0 D6 r: I( d( C
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,4 Q& \  ^4 r1 ^% b" O
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接着,公司站出来了:让我想一想静静,,,
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0 x4 K6 N3 A2 u- W' P5 p钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!* u- [0 S7 W! z( T+ ?
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根源在哪里?
# O, g5 o+ h, u4 _$ e" y- X! J根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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$ A3 r' T: q( E) u% p* M+ ^客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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* ~+ d8 Z. D$ E' Q' C( H$ V: R& @客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?3 V) g  [, I5 S, [! q
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$ c! X& o+ J1 z: J! n/ X/ s客服懂自家的支付方式的时效效性和最优化吗?% |5 R9 O4 I' {
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?% e8 ?: o0 K3 S3 E, {3 L
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! q5 a. k, ^% o# [有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?$ `' a6 M. W- x- F- p7 {7 l

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, }$ z. Q7 G& Z* Z) m& \还有太多太多,,,# ^0 X1 J6 D3 W

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,4 l) e) o7 w6 Q+ ^+ L" X% A

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3 Y2 e; O) h* F, y0 p打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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& V; L( b5 u& K1 c( a3 P但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些; `* L+ {, q7 `
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% u+ G2 U- G; T. s; |9 a- D陪着你笑陪着哭1 S0 Y: y* r8 j; J
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陪着诉苦陪吵闹. q7 ?* U. k9 s0 ~
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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