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【会员论坛ID】caj998 【咨询公司】：万博 【公司账号绑定】：已绑定 【咨询内容】：今日凌晨04：44 在平台内转账8677.77元 但是进入投注平台后资金却显示为0； 期间未进行任何投注或者提款，资金却消失为0 ； 随后与客服多次反应，客服每次以技术部门正在处理为借口，事发至今以接近20小时，资金消失问题仍未解决； 过往此类事件虽然经验发生，但是不出1小时都能解决，不知为何此次处理如此拖拉，希望此贴能引起万博客服重视，帮忙解决问题。 以下为账户所有操作交易记录和账户余额截图 K6 w+ ^, l! Y' A
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本帖最后由 天策-五毛 于 2021-9-2 09:28 编辑
$ b' P! m4 \' V0 T" n9 n/ S
: F. y. G; b) b: v% m楼主您好关于您在万博转账的问题我会联系客服，但是客服已经下班了待客服上班在回复。以下是这次的咨询事务跟进，方便楼主检查。 ----------------------------------------------------------------------------------------------------------------------- 跟进情况更新： 2021-8-30 23.47【接受咨询】——— 版主-柳妞已接受咨询并留言给万博客服 2021-8-31 12.16【会员补充】——— 截至到今天账号还没有到款 2021-8-31 15.45【客服回复】——— 万博客服-婷婷已经联系相关部门检查，目前等待相关部门的回复。 2021-9-01 12.23【客服回复】———万博客服-婷婷告知已经于18:44 为会员手动补上资金，也私信通知了会员。 2021-9-02 02.09【咨询结果】———会员给予好评。 M/ X5 ]: N; h3 m7 V" |
_/ H/ j: H! Z4 j: C8 ?评价说明： 1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理 2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 3 \2 M, L; X* v
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您好，婷婷已向相关部门提供资料查询，目前尚未得到回复，后续有结果将第一时间再次回复给您，再麻烦您耐心等候通知，谢谢。 |
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# P/ _7 I$ x2 A5 }# x谢谢版主，万博到现在还没处理。 |
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+ z: t; L) P# |; y0 `% o8 I" d& h0 P$ D
就不懂了 这么大的公司 处理这么点转账系统的问题 要处理这么久
% x( x' l& p2 N4 H/ ~$ z现在都36个小时了，一直说技术部门在处理，你们技术部门什么水平要这么久？
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caj998 发表于 2021-8-31 16:05- t$ p- V; U9 t7 U6 Y# v2 J
就不懂了 这么大的公司 处理这么点转账系统的问题 要处理这么久 . H* ^5 o0 _ D, O1 J, u8 S
现在都36个小时了，一直说技术部门在处 ...
; u) B7 f$ P- A1 ~9 S# Y$ A$ O应该是要检查问题在哪再进行修复，可能需要花一些时间处理，所以才会那么久，您耐心等待版主这里会持续帮您向客服跟进，跟进进度您可以在2楼查看哦 |
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客服已站内信息告知和协助解决好了，麻烦您给予本次咨询评个价，结束本次咨询，谢谢 |
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9 p* X' {6 A |4 A6 ^0 O好评 谢谢 |
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